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Info & FAQ

We hope you have enjoyed browsing our hair accessories and apparel.

We are committed to making your shopping experience with us a very pleasant one. If you have any questions about our products or are just in need of some gift ideas, please do not hesitate to contact us. We are here to help you.

Methods of Payment

Sales Tax

Online Coupons
Shipping Information

International Shipping

Returns & Cancellations
Damaged Products

Privacy Policy

Wholesale Program


Methods of Payment
We accept Visa, MasterCard, Discover, AMEX, and PayPal for internet orders. If you wish to pay by check, please call us at 908.938.5600480.747.0949 to place your order. We also accept cash for orders placed at the Craft Fairs we attend.

Sales Tax
Our corporate office, and warehouse are located in the states of Pennsylvania and New Jersey. We are required by law to collect sales tax for orders which are shipped in Pennsylvania and New Jersey. Orders shipped outside of Pennsylvania and New Jersey are exempt from sales tax.

Online Coupons
On occasion, we are happy to offer coupon codes valid toward a discount of an online purchase. Coupons are not valid on sale and clearance items, custom orders, rush orders, samples, or toward prior purchases. Coupon Codes must be entered at time the order is placed and cannot be redeemed once the order is submitted to us. Coupons are available for online purchases only and cannot be used at Craft Fairs on phone orders

Shipping Information
Most items ordered, unless otherwise noted, are shipped within 1-3 business days. We do not guarantee need-by dates unless expedited shipping is selected and paid for and sufficient product lead time is met. All web orders are confirmed via e-mail. When selecting expedited shipping, please note that in stock orders received before 12:00 pm EST will be shipped the following business day, in stock orders received after 12:00 pm EST will be shipped the 2nd business day. Selecting expedited shipping will not shorten any lead times which may be noted for certain items. There is no package activity on weekends and holidays unless specified. Rush orders & rush production may be available for an additional fee, please contact us for a quote. In the unlikely event that your items are unavailable, we will contact you as soon as possible. Clearance items may be limited to stock on hand. 

Policies, pricing, and item availability are subject to change without notice. Prices displayed are subject to final approval at the time of order fulfillment. While Trendy Lil' Diva tries in good faith to make sure that the information displayed is accurate, we are not responsible for typographical errors or technical inaccuracies.

Shipping Fees
We offer a flat rate shipping and handling fee to the 48 Continental states of $6 sent USPS Priority Mail on all orders under $40.  For all orders over $40 shipping is free.  If you need the order sent faster you may choose a faster shipping method and the fee will automatically be calculated at checkout.  The shipping assessed at our checkout may include a handling fee, these fees are non-refundable.

International Shipping
We are happy to ship internationally and to Alaska, Hawaii and other United States territories. Rates are quoted based on the size and weight of the package, as well as the level of shipping service desired. Items which include free shipping fees do not include orders outside of the contiguous US. The customer is solely responsible for any additional fees, duties, custom fees or taxes associated with shipping their purchase.

Returns, Cancellations & Exchanges
We are confident that you will love our products, however if you are not satisfied with your purchase, please call or e-mail us within 7 days of merchandise receipt to initiate a return or exchange. You will be issued a Return Merchandise Authorization number (RMA).

Returned merchandise must be in original packaging and in original, saleable condition. Custom and special orders, samples, and clearance or sale merchandise, are final sale and are not returnable or exchangeable. cancellations must be received in writing within 48 hours of order placement or prior to order processing, whichever occurs first. Rush orders cannot be cancelled if production has begun. Please note that many of our items are handmade and variations and slight imperfections will be present.

Upon the receipt and inspection of your returned merchandise, you will be issued a refund of your purchase amount less a 15% restocking fee and shipping and handling fees. Coupon discounts will be deducted from refund amount.  Refunds will be issued in the same form as initially paid. All returns must be received within 10 days of RMA issuance.

Please keep in mind:
  • RMA numbers expire after 10 days issuance and are no longer valid. No returns or exchanges will be accepted without an RMA number. Refused packages will be subject to additional shipping & restocking fees.

  • Clearance items are final sale and are not eligible for return or exchange.

  •  We reserve the right to refuse the return or exchange of any merchandise which does not meet these conditions. Customers who file chargeback requests are fully responsible for any and all fees incurred by Trendy Lil' Diva in refuting these claims.

  • We are not responsible for merchandise which arrives late, damaged (or not at all) due to circumstances beyond our control. We accept no responsibility for late arrivals or non-arrival due to package handling by carrier.

Damaged Products
In the event that your package arrives to you damaged, please alert the shipping carrier of the damage prior to opening. If your merchandise is damaged, it is important that you save all packaging in order to pursue your claim against the shipping carrier.

Please contact us within 24 hours of order receipt so that we may assist you in filing a claim of damage. You will be required to provide photographic evidence of the damages and retain all packaging so that we may assist you with filing a claim with the shipping carrier. Once our carrier provides a refund to us for the damaged pieces, we will in turn credit you the same.

Privacy Policy
Please be assured that we respect your privacy. Any information we collect from you is for internal purposes only and is NEVER shared or sold.

Wholesale Program
Interested in carrying or representing Trendy Lil' Diva products? We are actively seeking individuals and companies who wish to partake in our Wholesale Program. Please visit our Wholesale Program page for more information and to submit your application for review.